All Episodes
Displaying 1 - 20 of 96 in total
CCC's New Report Exposes a Collision Industry Crisis: What's Coming in 2027
CCC just released a new Crash Course report, and the numbers should concern every collision repair business heading into 2027. Claims are declining. Repairable volume ...
EXPOSED: Court Documents Show State Farm’s Plan to Control Auto Claims, DRPs and Collision Repair
For years, collision repair shops have been told that declining claim volumes, increasing total losses, virtual estimating, AI-driven claim reviews, and changing DRP r...
Progressive’s Internal Emails Reveal a New Refinish Fight | Travelers, State Farm & More
Internal insurance company emails. A disputed safety inspection that actually found damage. And two new State Farm legal developments. This week on Collision Coffee T...
Boyd Gerber Falls Hard While Crash Champions Heads to Court. What’s Happening to Collision?
Boyd Gerber just reported a billion-dollar quarter — while its market value has fallen dramatically from its 52-week high. At the same time, Crash Champions is heading...
You Thought DRP Would Protected You. I Think It Helped Build What Replaces You.
For almost twenty years, people in collision repair have said I was too hard on DRP shops. That I was negative. That I hated DRP. That I had changed. They were wrong a...
Allstate’s Collision Claims Patent: A Future Without Adjusters or Written Estimates?
What if the future of collision claims has no adjuster writing the estimate — and no traditional written estimate at all?** Allstate has patents covering insurance cla...
Automotive Industry Collapse? First Brands, Group 1, Crash Champions, CCC All Connected?
First Brands has moved into Chapter 7 liquidation — and the fallout may matter far beyond the aftermarket parts business. In this episode of Collision Coffee Talk, Kr...
Dealer Collision Revenue PLUNGES — While Ohio Goes After AutoBody Shops
Dealer collision revenue is falling — and at the same time, Ohio lawmakers are considering legislation that could fundamentally change how body shops handle total loss...
New DRP Lawsuit Alleges Different Rules Different Payments & Progressive Settles Short Pays Quickly
A new lawsuit in Montana is putting a spotlight on one of the collision repair industry’s oldest complaints: *are insurance claims being handled differently depending ...
State Farm’s CEO Is Going Under Oath And Auto Body Shops Should Pay Attention
State Farm’s CEO is going under oath in Oklahoma — and auto body shops should be paying very close attention. This week on **Collision Coffee Talk**, we connect the do...
State Farm Has a NEW Problem in Oklahoma AND Georgia | Allstate Is Building 250 AI Claims Models
State Farm has new legal trouble in both Oklahoma and Georgia — and Allstate says it is building an AI claims system made up of roughly 250 separate analytical models....
State Farm Said the Quiet Part Out Loud Shops Are the Enemy and Customers Are “Morons”
A State Farm employee said an “alternative workflow” shop is a facility intentionally trying to take State Farm’s money—and called the customer who chose those shops a...
Layoffs, Falling Claims and the Collision Industry Reckoning
The collision repair industry is not simply experiencing another temporary slowdown. Falling claim frequency, major layoffs and structural changes across insurance, te...
AI Claims, Adjusters Gone Wild—and the FTC Is Finally Paying Attention
The FTC is asking whether AI is creating inaccurate, unfair, or deceptive outcomes. Collision shops, adjusters, technicians, and consumers now have an opportunity to t...
Allstate, McKinsey & Subaru’s Embarrassing Certified Repair Numbers
This week on Collision Coffee Talk, Kristen Felder breaks down the new Oklahoma lawsuit against Allstate and why the case may point to something much larger than one c...
Tesla Double-Crossed By Russian Hacker and the $243 Million Verdict
Tesla once paid a Russian hacker known as Green to find vulnerabilities in its systems. Years later, that same expertise helped attorneys uncover vehicle data connecte...
CCC Monopoly, State Farm Toyota Data & Who Really Controls Claims?
Connected vehicle data is changing the insurance claim before most shops, adjusters, and consumers fully understand what is happening. In this episode of Collision Cof...
CAPA Board Exposed 💣& Toxic Positivity, AI Liability
Stop letting the collision industry gaslight you! In this episode of Coffee Talk, we are tearing down the fake narratives, exposing conflicting interests on the CAPA b...
Trump Sounds Off and State Farm CARSTAR Blows It AGAIN!
Trump seems to square off with Ford Motor Company State Farm is back in the spotlight — and this time, the bigger story may not be one claim, one headline, or one com...
State Farm’s $8.8M Legal Nightmare Is Just Beginning | AI, Lawsuits & Nuclear Verdicts
State Farm’s legal troubles are growing—and artificial intelligence may be changing the litigation landscape faster than insurers, repairers, and consumers realize. In...