All Episodes
Displaying 1 - 30 of 30 in total
Collision Coffee Talk: Fentanyl, New Jersey and Abandon Ship!!!!
While it was a very... very slow week in the collision repair news world it was at least a strange one! Bodyshop liablity and Fentanyl claims New Jersey sents RTA bill...
Collision Coffee Talk: CCC, CARFAX and BMW With A Liability Twist!
As a news week it was slow, but that does not mean there isn’t a lot to talk about. Kristen dives in on some things that have been bothering her and the industry latel...
Collision Coffee Talk: DRP Shops Complain About DRP? WTF???
It was a week of double takes. DRP shops complaining about DRP programs and CAPA complaining that they some people were making knock off copies of their certification....
Collision Coffee Talk: US Senate Questions Allstate | Tesla Stinks At Insurance and Shops Are Sued
Episode 35 is packed with anger and irony! What is happening with the Senate hearings questioning State Farm and Allstate? Why shops should NOT be sharing the video or...
Collision Coffee Talk: MSO Cancels Lease and Why Insurers Say No
Take a week off and there is so much to catch up on! More MSOs Cancel Leases asTech Spiral Continues Teardown and Storage LawsWhy Insurers Say No OE Credibility OE Li...
Collision Coffee Talk: She’s BIG MAD With Progressive! Shops Dropped From DRP And OE Programs
It’s no secret that Kristen has a temper, but she has never been this mad with an insurer before. Stick around for all of this episode.Shops Removed From DRP Programs ...
Collision Coffee Talk: OE Picks Progressive As Their Insurance and Fight Breaks Out Over Refinish
You’re going to be shocked but we’ve got another State Farm Problem!
Collision Coffee Talk: State Farm Labor Rate DRAMA and Shop Executive FIRED!
It's a double dose of State Farm Drama this morning as we discuss their recent and sweeping labor rate regression along with some cases of MSO's being assigned claims ...
Collision Coffee Talk: State Farm, Paint Companies, OEs, Total Losses and Anti-Trust Issues
The water is not the only thing rising around the collision repair industry this week. The Collision Collective is firing up. What's the real problem with SCRS Blend S...
Collision Coffee Talk: Insurer STEALS Total Loss From Shop and State Farm Files Lawsuit vs Shop
Isn't always the way it goes. You take a few days off for Spring Break and the whole industry seems to implode! Kristen came back to an inbox full of emergencies and p...
Collision Coffee Talk: Honda Has Privacy Problems and Gerber Just Has Problems!
This week: - Honda Cited For Privacy Violations Could Impact Certified Collision Programs - The Old Guys in Sports Coats Have Had Their Day, Don't Fit In Move Your Car...
Collision Coffee Talk: Adjusters Ask DOI Help Them With Claims, USAA Hit with $114 million Bad Faith
Good Morning!Farmers Adjusters Beg State DOI to help them ADAS Legal Issues Present new Problems State Farm and the Tinder Box DateMissing Total Loss Vehicles Safelite...
Collision Coffee Talk: Adjusters Practicing Law Without License!
It might not be steering and it might not be Tortious Interference, but too many adjusters are engaged in practicing law without a license, lets talk about it. Also: -...
Collision Coffee Talk: Allstate and Liberty Adjusters In Hot Seat!! Is State Farm Broke?
It is better to thought an idiot then to type and prove it! In this episode we cover the claims and public posting by Liberty Mutual Safeco and Allstate Adjusters. - S...
Breaking News: asTech Makes HUGE Statement to Industry Publication Regarding Calibrations
The saga around asTech and their agreement with GEICO took a shocking turn on Monday February 24, 2025. In an email sent to Repairer Driven News (RDN), asTech Senior V...
Collision Coffee Talk: BMW Ends Certification For DRPs? What Is Constructive Total Loss
I was a slower than normal week in the news, but the things that popped up deserve some discussion. - Arkansas passes law that leinholders must be on all payments even...
Collision Coffee Talk: Allstate DEMANDS Story Removal and Adjuster Fails Test 5 Times!
It’s Monday February 17, 2025 and we’ve got another content jammed edition of Collision Coffee Talk. The only NON-Sponsored podcast in the industry. This week we cover...
Collision Coffee Talk: Liberty Mutual Legal Dept Upset and Kristen Hates DRP!
Last week was an hurried episode due to class, but now she has all the time and a lot of people…. We mean things to talk about. - Why industry meetings miss the point ...
Collision Coffee Talk: Comparative Negligence and Associations Push Bad Bills
- Insurers using comparative negligence in attempt to reduce total loss fees. State Associations pushing bills that may have tough consequences for shops. - CCC hostin...
Collision Coffee Talk: LISTEN Before You Install AM Headlamp! Feds Investigate Auto Insurance
- Repairfy (asTech) and Kinderhook lawsuit allegations and documents. - Ford BlueCruise Under NHTSA Investigation AM Headlamps May Be Future Issue - US Treasury Depart...
Collision Coffee Talk: The Canoo is sinking!
In this episode we cover another company sinks under the leadership of Tony Aquila (formally Solera). - Honda wins ADAS lawsuit out of New Jersey - Car theft is on the...
Collision Coffee Talk: We LOVE State Farm and MSO's (Seriously)
Nope it's not a comic book addition of Bizarro World. But you're going to want to listen to this one.
Collision Coffee Talk: Insurer Pays Policy Limits and CCC Spends Your Money (send more)
First Coffee Talk with Kristen in 2025 and we've got a lot to cover. Insurers Continue To Consolidate CCC Wants To Help Insurers Reduce Expenses, Asking Shops to Pay T...
Collision Coffee Talk: Christmas Gifts and Petty Corporate Jabs for The New Year
First, we're skipping next week so Kristen went longer than normal. Some year end thoughts on what's happening in the industry and who needs to exit immediately. We al...
Collision Coffee Talk: OEM Software Recalls and Insurance Company Blacklists
Did you know that OEM software recalls now account for 43% of OE recalls? Did you know that the scan tool you use is what is talking to the software? Why would you not...
Collision Coffee Talk: DOI Investigates RTA Untrained Independent Adjusters and OEM Scanning?
There is a lot going on in the industry and one of them may cost a shop some felony charges. Take a listen to the latest Collision Coffee Talk. Download the documents ...
Collision Coffee Talk: December To Remember!
After a holiday week it's a pretty quiet Monday. We chat about the changes in the shop around vehicle repair and planning for 2025, alternatives in estimating, itemizi...
Collision Coffee Talk: Total Loss Fees, Photos and New Insurance Adjuster Claims School
Kristen is back talking about the issues from the past week in the collision repair industry. - Insurance companies denying payment of total loss fees - Stop sending i...
Collision Coffee Talk: Steering vs Tortious Interference By Insurance Adjusters
It's Monday and we're talking the most common question Collision Hub receives. Insurance company adjusters steering or tortiously interfering with customer choice in c...
Collision Coffee Talk : AM Parts Recalled, Insurance Supplement
Aftermarket Part Safety Recall...What is a Supplement and the Role of Insurers? asTech Thinks They Know What Is Good For Shops (and employees)