Collision Coffee Talk

Collision Coffee Talk is the weekly collision repair and auto insurance industry podcast hosted by Kristen Felder of Collision Hub.

Each episode breaks down the stories, claims practices, repair decisions, legal issues, consumer questions, and industry signals shaping the modern collision repair and insurance claims world. From insurer behavior and claim handling to OEM repair procedures, ADAS, Right to Repair, diminished value, total loss, steering, certification, aftermarket parts, shop liability, and consumer protection, Collision Coffee Talk connects the headlines to what actually happens inside shops, claims departments, and repair decisions.

This show is built for collision repair professionals, body shop owners, estimators, technicians, insurance adjusters, appraisers, attorneys, consumer advocates, trainers, vendors, and anyone trying to understand where the collision repair and auto insurance industries are headed.

Topics covered on Collision Coffee Talk include:

Auto insurance claims
Collision repair industry news
Body shop business issues
Insurance claim handling
OEM repair procedures
ADAS and calibration liability
Diminished value and total loss claims
Right to Repair
Steering and DRP pressure
Aftermarket parts and certification issues
Consumer protection in auto claims
Bad faith and claim dispute discussions
Repair planning and documentation
Collision repair legal exposure
Industry trends affecting shops and insurers

New episodes bring practical insight, hard questions, and plain-language breakdowns of the issues most people in the industry are talking about — and the ones they should be talking about.

Subscribe to Collision Hub and follow Collision Coffee Talk for weekly conversations on collision repair, auto insurance, claims, repair liability, consumer protection, and the future of the industry.

Hosted by Kristen Felder, former claims manager, collision repair industry educator, and CEO of Collision Hub.

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